From concept to deployment, we build secure, scalable software — then protect it with enterprise-grade cyber security and keep your whole IT estate running.
400+ five-star reviews★★★★★
Guaranteed fix timesNo jargon, everFor teams of 5–250
20 yrs
In business since 2006.
91%
Customer satisfaction.
400+
Five-star reviews.
240+
Businesses supported.
Customer happiness — our performance this month, published openly
14 min
Average fix time across every ticket we closed.
99.2%
SLAs met this month.
<1 hr
Critical response time.
4.9/5
Average ticket rating from your teams.
Why Naylo
A tech team that feels like your own.
For 20 years we've done IT differently — building real relationships, fixing things fast, and being honest about what you actually need.
Personal service. A dedicated account manager and engineers who get to know your business, your people and your goals.
Guaranteed fix times. We commit to response and resolution times — and publish our performance for everyone to see.
Cyber security specialists. Protection built into everything we do, watched 24/7 by our own SOC.
4 customer service awards in 20 years — and plain English, never jargon.
Microsoft 365Microsoft AzureAmazon Web ServicesGoogle WorkspaceCisco MerakiFortinetSophosVeeamDattoDell TechnologiesMicrosoft 365Microsoft AzureAmazon Web ServicesGoogle WorkspaceCisco MerakiFortinetSophosVeeamDattoDell Technologies
★★★★★
"Honestly the best IT decision we've made. They feel like part of our team, fix things before we even notice, and we always understand exactly what we're paying for."
Dana Mercer — Practice Manager, Apex Health Group · 4.9 average from 400+ Google reviews
Services
Three pillars. One partner.
Software Engineering
Bespoke software, built for tomorrow
From concept to deployment, we design and build secure, scalable software tailored to how your business actually works — then support it for the long run.
Custom Software Development. Bespoke web platforms and internal tools designed around your exact workflows.
Web & Mobile Applications. Fast, accessible apps for web, iOS and Android that your users actually enjoy.
API & Systems Integration. Connect your line-of-business tools so data flows automatically and nothing is rekeyed.
AI & Automation. Practical, safe AI and workflow automation — Copilot, custom models and RPA.
As one of the UK's leading security specialists for small business, we wrap your people, devices and data in layered protection — and watch over it 24/7.
Managed Detection & Response. Round-the-clock SOC analysts who detect, investigate and shut down threats fast.
Security & Compliance. Cyber Essentials, ISO 27001 and GDPR — certification made painless.
Penetration Testing. Ethical hackers find and prioritise your weaknesses before attackers do.
Security Awareness Training. Realistic phishing simulations that turn staff into a strong first line of defence.
IT Support & Infrastructure
IT that runs itself, so you can run the business
A dedicated, UK-based team that knows your environment — keeping everything monitored, patched and backed up so your people stay productive.
Managed IT Support. A dedicated UK help desk that knows you by name, with guaranteed fix times.
Cloud & Infrastructure. Microsoft 365, Azure and on-prem designed, deployed and monitored to scale.
Networks & Connectivity. Secure, fast wired and wireless networks, firewalls and VPN built to grow.
Business Continuity & Backup. Immutable backups and tested disaster recovery — back online in minutes.
Everything your business needs from IT
Managed IT Support
A dedicated, UK-based help desk that knows you by name — with guaranteed response and fix times.
Cloud Solutions
Microsoft 365, Azure and secure cloud migrations that make your team productive from anywhere.
IT Infrastructure
Networks, servers, Wi-Fi and hardware designed, deployed and monitored to scale with you.
Business Continuity
Immutable backups and tested disaster recovery that get you back online in minutes, not days.
Cyber Security
Leading cyber security for small business — MDR, endpoint & phishing defence.
Compliance
Cyber Essentials, ISO 27001, GDPR and audit-ready reporting — compliance made painless.
Bespoke Services
Tailored IT projects and ongoing services around exactly what you need.
AI Consultancy
Practical, safe adoption of AI tools like Microsoft Copilot — real gains without the risk.
Various stacks. One partner.
Every estate is tuned by hand, for businesses right across the UK. Pick the stack you live in — we run them all, and the accent here changes to prove it.
How it works
From idea to always-on.
The process
01DiscoveryWe learn your business, systems and goals — then explain what we find in plain English.
02RoadmapA prioritised plan and a transparent, fixed-price proposal. No surprises.
03Build & onboardWe deliver the software, security and support — smoothly, with minimal disruption.
04Ongoing partnershipProactive monitoring, guaranteed fix times and quarterly reviews that keep you ahead.
An agent on every device, a human on every alert.
Our monitoring reads health, patch state and security posture from every endpoint. When something drifts, it's a person — not a queue — who picks it up, usually before you've noticed.
Backup that has actually been restored.
Immutable copies, kept off-site, and restore-tested every month with the results in your report. A backup you've never restored is just a hope.
The bits people worry about
Will there be downtime?
No. We plan delivery around your business, doing disruptive work out of hours.
Do I own the code?
Always. You own the IP, the roadmap and the accounts — no lock-in.
Am I tied in?
No long tie-in contracts. We earn your business every month.
How fast can we start?
Discovery can begin within days; most IT onboarding completes in ~2 weeks.
Who will I deal with?
A dedicated team and account manager who get to know your business.
What does it cost?
A clear, fixed-price proposal up front — no surprises.
Case studies
Real results for real businesses.
Software built, threats stopped, downtime cut — with the numbers to back it up.
8 wks
Apex Health Group
Healthcare · 140 staff
Shipped a bespoke patient-scheduling platform in 8 weeks, cutting admin time by a third.
0
Vertex Finance
Financial services · 90 staff
Zero breaches since deploying our MDR — and passed ISO 27001 first time.
30%
Pulse Labs
Life sciences · 60 staff
Migrated to Azure with zero data loss and a 30% reduction in cloud spend.
3 sites
Quanta Manufacturing
Manufacturing · 210 staff
Unified three sites onto one secure, resilient network with centralised support.
14 min
Orbital Legal
Legal · 45 staff
Replaced a slow provider — now an 11-minute average response and rated five stars internally.
8 hrs/mo
Serenity Care
Social care · 120 staff
Rolled out Copilot and automation safely, saving each user ~8 hours a month.
About
Build it. Secure it. Run it.
For 20 years we've helped UK businesses get more from technology — engineering the software they run on, defending it, and keeping everything working. All from one friendly, accountable team serving businesses nationwide.
2006
Two engineers and a van, fixing servers for local workshops that bigger firms wouldn't answer the phone for.
2014
The help desk goes 24/7 and we hire our first security specialist — years before it was fashionable for firms our size.
2020
Overnight, every client goes remote. Nobody loses a day. The playbook from that fortnight still shapes how we build.
2026
Forty people, 240 businesses, 18,000 endpoints — and the same promise as 2006: answer fast, fix it properly, say it plainly.
What we stand for
Personal service
A dedicated team who know you by name and understand your business.
Security-first
Protection is built into everything we design, not bolted on later.
Engineering rigour
Well-tested, maintainable software you own — no shortcuts, no lock-in.
Proactive by default
We stop problems happening rather than just reacting to them.
Honesty, always
Plain English, transparent pricing and advice we'd give our own business.
In it for the long run
We measure success in decade-long relationships, not one-off projects.
Careers — come and join us
01Software Engineer (Full-stack)UK-wide · Remote/Hybrid — apply now
02AI / Automation EngineerUK-wide · Remote/Hybrid — apply now
03Cyber Security Analyst (SOC)UK-wide · Remote/Hybrid — apply now
04Cloud Engineer (Azure)UK-wide · Remote/Hybrid — apply now
05IT Support EngineerUK-wide · Remote/Hybrid — apply now
06IT Support ApprenticeUK-wide · Remote/Hybrid — apply now
Contact
Book your free IT review.
Tell us a little about your business and we'll be in touch within one working hour — friendly advice, no pressure and no jargon.
What happens next
Reply within one working hour. Free 30-point IT & security health check. A clear, fixed-price proposal — no obligation.
Naylo